A training course on ISO 9001:2015 Quality Management System was held on July 16-18, 2018 at the Palawan State University. The training was conducted by the DAP Project team, Senior Consultant, Mr. Arnel Nunez together with Ms. Eureka F. Posadas, Project Manager. The second leg of training was participated by the PSU Vice Presidents, Office Directors, College Deans, and selected administrative staff.

PSU, being an institution catering to thousands of students every semester aims at improving and developing a more efficient and globally competitive system to accommodate a large population of students ranging from kindergarten to post graduate students. The service also extends up to the post-graduate requests such as the release of transcript of records, diplomas, certifications and other academic and non-academic transactions including the University’s transactions in procurement, logistics, and other institutional and maintenance concerns.

The University aims to meet the highest standards set by ISO 9001:2015. As a customer - based academic institution, PSU recognizes its responsibility to ensure total customer service satisfaction through fulfilling the needs and expectations of customers and other stakeholders.

In line with this, the initiative of the institution to undergo ISO compliance training is a manifestation of its commitment to serve the community in a friendlier environment and in the most.

The three-day training focused mainly on the Quality Management System (QMS), followed by a two-day workshop on the QMS of each office. The activities proved to be beneficial to the whole university in its attempts to learn the ropes of improving the whole system, especially in the aspect of customer satisfaction.

The ISO being the basis and the standard itself, or the International Organization for Standardization is a worldwide federation of national standards bodies, with representatives from each of the approximately 175 countries. With its ISO 9001 as the model for setting up a Quality Management System, the model is not perfect, but has proven to be the valuable and applicable to all types of organizations.

Editor: MFLegazpi
Contributor: LSV